April 12 2017

File a Travel Complaint

File a Travel Complaint: Find out how to file a complaint about an airline, travel agency, hotel, or U.S. Embassy or Consulate.

Table of Contents

Complaints About Travel

You can direct most complaints related to travel to:

Consult a licensed attorney or file a case in a local small claims court if the complaint is severe.

The nature of your complaint determines the agency you should contact:

Service or Discrimination – First attempt to resolve your complaint with the airline. If the airline fails to satisfy the complaint, file a complaint with the U.S. Department of Transportation (DOT).
Airline Safety – Contact the Federal Aviation Administration (FAA).
Airline Security – Contact the Transportation Security Administration (TSA).

Check out Fly-Rights: A Consumer Guide to Air Travel to learn about your rights and responsibilities as an air traveler and how to avoid problems.

To complain about service or accommodations at a hotel or motel, attempt to resolve the matter through the company first:

Direct your complaint to the establishment’s manager or customer service line.
Contact the regional manager or another senior executive if you feel your complaint was not handled properly.

File your complaint about a travel agent or agency with the accredited membership organization to which the agent/agency belongs:

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To complain about waste, fraud, abuse, or misconduct at a U.S. embassy or consulate, first try to resolve the issue with that embassy or consulate. If you are unable to do so for any reason, learn how to file a complaint with the Office of Inspector General (OIG) in the U.S. Department of State (DOS).

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